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Customer Service

Terms and conditions

Sleepseeker https://www.sleepseeker.co.uk/ – John Cotton Group Limited Company Number: 273492 referred to here after as we, us and our VAT Number is 1833 663 49.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Shipping and delivery

FREE Standard 3-5 Day UK delivery* (excludes Sundays & bank holidays)

  • Orders placed before 12pm will be dispatched the same day Monday to Friday
  • Orders placed after 12pm will be dispatched within 24 working hours Monday to Friday (orders placed after 12pm on Fridays will be dispatched the following Monday, or Tuesday in the case of bank holidays)
  • Orders are delivered between 8am and 8pm, Monday to Saturday
  • A signature will not be required upon receipt of goods
  • Pricing for other destinations within the UK is dependent on weight of parcel and geographical location
  • *Excludes post codes starting with BFPO, BT, FK, G83, GG, GY, HS, IM, IV, JE, KW, PA(20-78), PH(18-42), ZE
  • Currently we do not deliver internationally

You can track your order here Evri.

Express Delivery 1-2 Days from £3

  • Pricing is dependant on weight of parcel and geographical location
  • Your order needs to be placed by 12pm to ensure we have enough time to process and dispatch it
  • Any orders placed after Friday 12pm for Express Delivery will not be processed until the following Monday, then delivered in 1-2 days. In the case of a Bank Holiday weekend, orders will be dispatched on the Tuesday
  • A signature will not be required upon receipt of goods

You can track your order here Evri.

Returns

How to return a faulty item

We are confident that you will love our products however, if you do have any issue with our items, simply contact our Customer services team:

  • If there is a fault, for example an issue with the composition of the product, please send it back to us and we will issue a full refund.
  • Products that have been used and are unwanted are not permitted to be returned for hygiene reasons.
  • If you have any further questions regarding refunds and returns, please send your query using contact us or email our customer services at sales@sleepseeker.co.uk
How to exchange something

To exchange your purchase for something else, simply contact our Customer services team and simply return your parcel in the normal way. If you’re exchanging your purchase for a less expensive item we will automatically refund you the difference and email you as soon as this has happened. If you’re exchanging for a more expensive item we will contact you for the additional payment.

Refunds and exchanges for products sold on promotion

Please note that if you have used a promotional code as part of your order, any refunds will take this into account and be adjusted accordingly. If returning products for an exchange we will honour the promotional code used when relevant.

If you return a product you purchased as part of a bundle deal or set, you'll lose the original discount applied to all items in that deal. This means we'll adjust the price so you pay full price for the items you kept from the deal. We'll do this by adjusting down the refund for the returned item to take account of the full price for the items you've kept hold of.

How long will it take to process my return/exchange?

Once it is back with us, we need time to process your exchange or refund, so please allow 5-7 working days from us receiving your parcel.

Guarantee

Our product guarantees cover manufacturing defaults only. Our guarantee does not cover products damaged through general wear and tear, through misuse or through accidental damage. Please get in contact with our customer service team for more information on whether your product is faulty and within its guarantee period. We will be glad to arrange a replacement with an equivalent product from our current range.

Terms and conditions

Sleepseeker https://www.sleepseeker.co.uk/ – John Cotton Group Limited Company Number: 273492 referred to here after as we, us and our VAT Number is 1833 663 49.

We reserve the right to amend the terms and conditions applying to the goods purchased on our website at any time, and any such change will be effective on all orders placed after such terms and conditions have been published on this website. We recommend that you check the terms and conditions periodically to ensure that you are aware of any comply with the current version, and to keep up to date with any new incentives offered with regards our service.

Customer service

If you have any queries with your order or about the terms and conditions please send your query using contact us, send an email to sales@sleepseeker.co.uk or call us on 01924 792666. Our working hours are 8:00 am to 4:00 pm (Mon to Thu), and 8:00 am to 3:00 pm (Fri). Letters can be sent to:

Sleepseeker
John Cotton Group
Low Mill Lane
Ravensthorpe
WF13 3LX

Content of website

Sleepseeker has been careful with the content of this website, but if you find anything that is incorrect please let us know via sales@sleepseeker.co.uk and we aim to correct any issues as soon as we are can. We cannot however be held liable to you for errors contained on the website given that we take these steps.

All items are also subject to availability. We will inform you as soon as possible when the out of stock goods you have ordered are back in stock and have been shipped to you.

Purchase

After you've have placed an order through our website you will receive an order acknowledgement from us. This acknowledgment, simply acknowledges that your order has been received and is not an acceptance of that order.

Once the payment is accepted, a third party system runs some further security checks. Depending on the results of these checks, the order may be cancelled or put on hold and further details may be requested from you. This is to protect you and us from any fraudulent activity.

When we have received payment in full for each relevant order placed by you, together with the cost of any associated delivery charges, we will issue you with a despatch email, and only at this time is your order accepted by us.

We reserve the right to refuse orders prior to acceptance.

Cancellation

We will endeavor to process any cancellation requests sent to our customer service team, and if received before your order is dispatched we will confirm to you that your order has been cancelled and refunded. Any cancellation requests sent are not guaranteed, and we will let you know if your order has already been dispatched - in which case the cancellation will not be processed.

Under The Consumer Protection (Distance Selling) Regulations 2000, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 as amended or superseded from time to time you have special rights as a consumer when you shop from home. You may cancel your order within 14 days of receiving your purchase. If your order has already been dispatched, then providing the goods have not been used and retain their original packaging, you may return them to us free of charge for a full refund.

Delivery and returns

When you cancel an order or part of an order, the goods must be returned in the original unopened packaging and in the condition that the goods were purchased in.

Products that have been used and are unwanted are not permitted to be returned for hygiene reasons.

You are responsible for the goods prior to return and for insuring or bearing the cost of the items until they are received by us.

When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit we will withhold any monies due, advise you in writing or by email of any such intention and describe the nature of any such refusal to refund. During any period thereafter, the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses.

If your goods are found to be faulty within 30 days of purchase, you are able to receive a refund. Within 6 months of purchase, faulty goods that cannot be repaired or replaced may also be entitled to a full refund.

Nothing contained within these terms and conditions affects your statutory rights.

Extent of liability

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.

We shall not be responsible for the performance of any obligations which are outside of our reasonable control, including but not limited to, strikes, lock outs, failures of third party systems or networks, acts of god, deliberate sabotage or malicious damage to equipment or data, or for damages to or destruction to premises or equipment.

Our liability for losses you suffer as a result of breaching any of the terms of our contract with you is strictly limited to the purchase price of the goods you purchased and any reasonably foreseeable consequence of is breaching our contract with you. A loss will be deemed to be reasonably foreseeable if it could be anticipated by you and us at the time the order was placed. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill or any other indirect or consequential loss associated with our contract with you.

These terms and conditions do not however limit our liability in any way in respect of death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any matter which it would be illegal for us to exclude liability for at law; or any matter under section 2(3) of the Consumer Protection Act 1987.

These terms and conditions relate to a Facebook specific promotion offered by Sleepseeker, part of John Cotton Group, to receive a 10% off full price items on the sleepseeker.co.uk website.

We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.

  • This promotion is open to our Facebook audience exclusively.
  • Discount code will be shared with Facebook audience only.
  • The promotion does not apply to any products in the clearance / sale section of the website.
  • It is not to be used in conjunction with any other offer.
  • Excludes delivery.

Easter 2022 Promotion

These terms and conditions relate to an Easter specific promotion offered by Sleepseeker, part of John Cotton Group.

We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.

1 x WIN YOUR ORDER

  • One lucky winner will get a refund for their order.
  • To qualify, the entrants must place an order between 15th and 22nd April 2022.
  • Competition ends midnight 22nd April 2022.
  • Employees of John Cotton Group and their families are excluded.
  • The winner will be notified by receiving a voucher in their order.

2 x 50% OFF YOUR ORDER

  • Two lucky winners will get a 50% refund on their order.
  • To qualify, the entrants must place an order between 15th and 22nd April 2022.
  • Competition ends midnight 22nd April 2022.
  • Employees of John Cotton Group and their families are excluded.
  • The winner will be notified by receiving a voucher in their order.

5 x FREE SHIPPING ON YOUR NEXT ORDER

  • Five lucky winners will get a single use voucher for free shipping on their next order.
  • To qualify, the entrants must place an order between 15th and 22nd April 2022.
  • Competition ends midnight 22nd April 2022.
  • Employees of John Cotton Group and their families are excluded.
  • The winner will be notified by receiving a voucher in their order.

2 x FREE PILLOW PROTECTOR PAIR

  • Two lucky winners will get a free pillow protector pair with their order.
  • To qualify, the entrants must place an order between 15th and 22nd April 2022.
  • Competition ends midnight 22nd April 2022.
  • Employees of John Cotton Group and their families are excluded.
  • The winner will be notified by receiving a voucher in their order and the free pair of pillow protectors.

Allergy Awareness Week Giveaway

These terms and conditions relate to promotions offered by Sleepseeker, part of John Cotton Group, to win a specified prize by entering contact details on the sleepseeker.co.uk website.

We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.

  • This free prize draw is open to UK residents only, aged 18 years and over.
  • One entry per person's details entered.
  • Employees of John Cotton Group and their families are excluded.
  • The winner will be selected at random from the entries received.
  • The competition ends at midnight on 1st May 2022.
  • The winner will be notified in writing (by email) by Sleepseeker within 7 days of the draw taking place. The notification will include details on how the prize can be claimed.
  • The prize is a Slumberdown Anti Allergy Set consisting of: 1x 10.5 Tog Duvet*, 1x Pillow 2 Pack*, 1x Mattress Protector*, 1x Pillow Protector 2 Pack. (*Size or firmness to be chosen by winner from the options available where product comes in a range of sizes or firmness).
  • There will be 1 winner and 1 prize awarded at the end of the campaign.
  • The prize is as stated and non-transferable, there is no cash alternative.
  • The prize winner may be required to participate in future publicity.
  • John Cotton Group reserves the right to withdraw or amend this promotion in the event of unforeseen circumstances outside its reasonable control with no liability to any entrants, the prize or any third party.
  • The promoter of this competition is: Sleepseeker, part of John Cotton Group, No 1 Park Row, Leeds, LS1 5AB

Bed and Breakfast Association Promotion

These terms and conditions relate to a Bed and Breakfast Association specific promotion offered by Sleepseeker, part of John Cotton Group, to receive a 15% off full price items on the Sleepseeker website.

We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.

  • This promotion is open to Bed and Breakfast Association audience exclusively.
  • This promotion will require to fill a registration form. Our customer service team will check the details provided and contact you directly to provide the discount code.
  • Discount code will be shared with the businesses registered only.
  • The promotion does not apply to any products in the clearance / sale section of the website.
  • It is not to be used in conjunction with any other offer.
  • Excludes delivery.

Visit York Membership Promotion

These terms and conditions relate to a Visit York Membership specific promotion offered by Sleepseeker, part of John Cotton Group, to receive a 15% off full price items on the Sleepseeker website.

We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.

  • This promotion is open to Visit York Members exclusively.
  • This promotion will require to fill a registration form. Our customer service team will check the details provided and contact you directly to provide the discount code.
  • Discount code will be shared with the businesses registered only.
  • The promotion does not apply to any products in the clearance / sale section of the website.
  • It is not to be used in conjunction with any other offer.
  • Excludes delivery.

Platinum Jubilee Giveaway

These terms and conditions relate to promotions offered by Sleepseeker, part of John Cotton Group, to win a specified prize by entering contact details on the sleepseeker.co.uk website.

We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.

  • This free prize draw is open to UK residents only, aged 18 years and over.
  • One entry per person's details entered.
  • Employees of John Cotton Group and their families are excluded.
  • The winner will be selected at random from the entries received.
  • The competition ends at midnight on 12th June 2022.
  • The winner will be notified in writing (by email) by Sleepseeker within 7 days of the draw taking place. The notification will include details on how the prize can be claimed.
  • The prize is a Snuggledown Hungarian Goose Down Duvet and Pillow Pair Bundle consisting of: 1x 10.5 Tog Snuggledown Hungarian Goose Down Duvet* and 1x Hungarian Goose Down Soft Pillow 2 Pack (*Size of duvet to be chosen by winner from the options available).
  • There will be 1 winner and 1 prize awarded at the end of the campaign.
  • The prize is as stated and non-transferable, there is no cash alternative.
  • The prize winner may be required to participate in future publicity.
  • John Cotton Group reserves the right to withdraw or amend this promotion in the event of unforeseen circumstances outside its reasonable control with no liability to any entrants, the prize or any third party.
  • The promoter of this competition is: Sleepseeker, part of John Cotton Group, No 1 Park Row, Leeds, LS1 5AB

World Sleep Day Giveaway

These terms and conditions relate to promotions offered by Sleepseeker, part of John Cotton Group, to win a specified prize by entering contact details on the sleepseeker.co.uk website.

We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.

  • This free prize draw is open to UK residents only, aged 18 years and over.
  • One entry per person's details entered.
  • Employees of John Cotton Group and their families are excluded.
  • The winner will be selected at random from the entries received.
  • The competition ends at midnight on 17th March 2023.
  • The winner will be notified in writing (by email) by Sleepseeker within 7 days of the draw taking place. The notification will include details on how the prize can be claimed.
  • The prize is a Snuggledown PureLife Breathable Wool Duvet (the winner can choose the size and weight) and one of the Snuggledown Bliss pillows (the winner can choose from Bamboo Touch Medium, Bamboo Touch Firm, Breathable, Cool Touch or Cotton Touch Memory Foam Pillows).
  • There will be 1 winner and 1 prize awarded at the end of the campaign.
  • The prize is as stated and non-transferable, there is no cash alternative.
  • The prize winner may be required to participate in future publicity.
  • John Cotton Group reserves the right to withdraw or amend this promotion in the event of unforeseen circumstances outside its reasonable control with no liability to any entrants, the prize or any third party.
  • The promoter of this competition is: Sleepseeker, part of John Cotton Group, No 1 Park Row, Leeds, LS1 5AB

Earth Day Giveaway

These terms and conditions relate to promotions offered by Sleepseeker, part of John Cotton Group, to win a specified prize by entering contact details on the sleepseeker.co.uk website.

We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.

  • This free prize draw is open to UK residents only, aged 18 years and over.
  • One entry per person's details entered.
  • Employees of John Cotton Group and their families are excluded.
  • The winner will be selected at random from the entries received.
  • The competition ends at midnight on 7th May 2023.
  • The winner will be notified in writing (by email) by Sleepseeker within 7 days of the draw taking place. The notification will include details on how the prize can be claimed.
  • The prize is an EarthKind Duvet (the winner can choose the filling, tog and size) and two EarthKind pillows (the winner can choose filling for each).
  • There will be 1 winner and 1 prize awarded at the end of the campaign.
  • The prize is as stated and non-transferable, there is no cash alternative.
  • The prize winner may be required to participate in future publicity.
  • John Cotton Group reserves the right to withdraw or amend this promotion in the event of unforeseen circumstances outside its reasonable control with no liability to any entrants, the prize or any third party.
  • The promoter of this competition is: Sleepseeker, part of John Cotton Group, No 1 Park Row, Leeds, LS1 5AB

NATIONAL LOVE YOUR PET GIVEAWAY

These terms and conditions relate to promotions offered by Sleepseeker, part of John Cotton Group, to win a specified prize by entering contact details on the sleepseeker.co.uk website.

We reserve the right at any time to withdraw or add products to our range; revise prices; change delivery methods or carrier; amend these terms and conditions; and add to or remove payment methods.

  • This free prize draw is open to UK residents only, aged 18 years and over.
  • One entry per person's details entered.
  • Employees of John Cotton Group and their families are excluded.
  • The winner will be selected at random from the entries received.
  • The competition will start on 20th February, 2024 and end on 24th March, 2024.
  • The winner will be notified in writing (by email) by Sleepseeker within 7 days of the draw taking place. The notification will include details on how the prize can be claimed.
  • The prize is one Slumberdown pet product of choice from our Pet Care category
  • There will be 1 winner and 1 prize awarded at the end of the campaign.
  • The prize is as stated and non-transferable, there is no cash alternative.
  • The prize winner may be required to participate in future publicity.
  • John Cotton Group reserves the right to withdraw or amend this promotion in the event of unforeseen circumstances outside its reasonable control with no liability to any entrants, the prize or any third party.
  • The promoter of this competition is: Sleepseeker, part of John Cotton Group, No 1 Park Row, Leeds, LS1 5AB
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